Case Studies

Jack

A Candidate's Journey

Jack - The Grove

A year at The Grove Hotel started long before Jack ever walked through its kitchen doors

Jack is tall and unfailingly polite — the kind of person who arrives on time and quietly goes about their business. He’s autistic and has learning disabilities, and anyone who has worked alongside him will tell you the same thing: he tries hard, and he cares about doing things properly.

That much was obvious during Jack’s five years at Langdon College, where he completed a Level 1 Employability Skills Course between 2018 and 2023. Alongside his studies, he took on a string of voluntary roles — a weekly shift at Edgware bus garage, time in a British Heart Foundation charity shop, and a placement at The Grove Hotel. In every one of them, Jack was well liked and worked hard. But not one of them turned into a paid job.

When Jack left college, the search for real work began — and it was harder than anyone expected. His mum, Michelle, knocked on door after door on his behalf, chasing every lead she could find. Nothing came of it. Rejection after rejection wore Jack down, and the confidence he’d built up over years of volunteering slowly began to slip away.

It was Work Ave who first pointed Jack toward EmployAble, and what followed looked nothing like the job search he and Michelle had tried before. Rather than starting with interviews and application forms, EmployAble spent months simply getting to know Jack — in the places where he felt most at ease: walking his dog, monitoring bus routes at the Edgware bus station. Away from the pressure of a formal assessment, his real strengths started to come back into view.

Building on what they’d learned, EmployAble arranged a series of job trials. One of them led Jack back to familiar ground — The Grove Hotel, this time as a part-time Kitchen Porter, in a paid role rather than a placement. A year on, he’s still there and he is growing every day. His job coach Leanne said “ He is altogether changed. He is confident and shows initiative. He somehow walks differently with his head held high. He used to look at the ground when he approached you and never make eye contact. That is all gone now!”. Billy, Jack’s Kitchen Porter colleague said “Jack came here like a boy and now he is like a man“

“Working with EmployAble has been life-changing. The empathy, kindness and understanding shown to Jack is beyond words. They have a wonderful approach — getting to know each client before placement, so they’re well placed to offer the right support once someone is in work. And the jobs they find are with employers who are genuinely willing to support people like Jack. Having a job has made Jack feel like a valuable member of society, and he loves having a salary at the end of each month.”
Michelle, Jack’s Mum

For Jack, that job is more than a wage. It’s proof that patience, the right kind of support, and employers willing to give someone a real chance can change the whole shape of a life.

Hunor Laszlo

Back of House Deputy Supervisor

“I really enjoy working with Jack. He is very smart. He always works safely and he learns new jobs quickly.”

Jack

“I love working at the Grove. I love being here, I love my job and I love working with Hunor and Jamie. ”

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