Working at a theatre bookshop, as a Customer Service Assistant, you will often be our customers’ first point of contact and will be expected to provide a first-class welcome to all, always going the extra mile to provide the best experience. You will be flexible and work hard to ensure the bookshop is welcoming, safe and profitable. It is our ambition to be the world’s leading theatre bookshop offering expertise and advice to support future theatre makers and our publishing partners.

• Experience working in a fast paced busy retail environment
• Passion for theatre and books
• A friendly, enthusiastic and approachable manner with demonstrable experience of providing proactive customer service to ensure each customer receives an outstanding customer experience
• The ability to work under front line pressure whilst maintaining a professional approach to providing an efficient and effective service at all times
• Passion to drive revenue through upselling/hitting retail targets etc.
• Experience of using an EPOS system

If that sounds like you, then we would love to hear from you!